Privacy Policy

We take the privacy and security of your personal information seriously. We will only use your personal information to provide the services you have requested from us.

​The European General Data Protection Regulation (GDPR) is effective from May 25th 2018 and our privacy policy has been updated to incorporate all the requirements. The below privacy policy explains how and why we use the personal information you give us and tells you about your rights in relation to it.

Who we are

‘We’ in this website refers to Simian Books.  Within the scope of GDPR rules, we are a ‘data controller’.

Our website address is: www.simianbooks.co.uk 

What personal data we collect and why we collect it

We collect your name and email when you sign up for our newsletter.

​We collect your name, postcode, email or phone number when you place an order with us at the online shop or via email.

​We collect your name, full address, email and phone number, and card details when you buy books, or gifts online. In case of posting to the gift receiver directly, their address is also collected. We may also collect the recipient’s date of birth in case of posting gifts.

Payments are handled by third-parties “PayPal” or “Square”. Payment details are encrypted on their system. We urge you to make yourself familiar with their privacy policy.

How we use the information we collect

When you sign up to our newsletter, we use your email to send our newsletter.

​​We use your personal information to process the order, take payment and fulfil the order you have placed with us. In case of posting to a gift receiver directly, we use their address to complete the order.

The lawful basis for using your information

We rely on your consent in relation to the newsletter subscription and all orders placed with us. We do not track or use this information for any other purpose.

Who we share your information with

​We never share or sell your information with third parties for marketing purposes. When necessary to share your information to fulfil orders or send newsletters, we do so in a safe and secure manner that fulfil legal requirements. We may share your information with 3rd party providers:

– Email service providers for our newsletters 

– Payment service providers for processing transactions (PayPal and Square)

​How we protect your information

We have implemented security measures designed to ensure that access to your data in any form is strictly monitored and limited. Digitally stored information is password protected and kept securely, and by monitoring and protecting our website with appropriate security measures. We work closely and securely with any 3rd parties that we have had to share your data with as outlined in the above section 5.

How long we retain your data

We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.​

Your rights in relation to the information we hold

You have the right to request, withdraw, correct and delete the data we hold on you. If you would like to do so, please email us at simianbooks@outlook.com 

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

17 July 2024